Returns & Exchanges

POLICY

At the moment, merchandise can be returned for store credit only and all accessories, items bought on sale, and vintage pieces are FINAL SALE. Refunds are not offered at this time—as a very small (single person owned and operated) business, it is costly and does not make sense to offer refunds as shipping costs and credit card fees cause small businesses to lose money on refunds rather than just break even—however, we (my business and I) are committed to making sure you are in love with the item/s you purchase! Always feel free to reach out by texting (323) 201-7519 or emailing info@rebelflow.com so we can help you out with any sizing inquiries, questions, and/or concerns. Thank you for your understanding and support of small businesses!

RETURN/EXCHANGE PROCESS

To be eligible for a return, your item/s must be unused and in the same condition that you received it in. For swim specifically—the hygienic liner must still be attached.

All returns and exchanges must be requested and sent back within 15 days of your order delivery date. 

To request a return or exchange, please send an email to info@rebelflow.com with the item/s you are looking to return/exchange and we will reply within 1-2 business days with a return label and—in the case of a return, the exact amount of store credit you will receive in the form of a gift card once we receive your return package back—or in the case of an exchange, details about the exchange process for your item/s.

Please include the item/s you are returning and the packing slip with your order # and the items you purchased on it in your return package.

Return shipping: The customer is responsible for paying the shipping costs for returning and/or exchanging an item. All original, return, and reship shipping costs are non-refundable and we do not guarantee that we will receive your returned item.

Once your return package is delivered back, please allow up to 5 business days for your return or exchange to be processed.

In the case of receiving a faulty or damaged product, please text (323) 201-7519 or email info@rebelflow.com with a description and photo/s of the issue so we can discuss the best way to replace or repair the product.

In the case of damage/s due to improper care—once a product is opened, the customer assumes all responsibility of caring for it correctly and no returns, exchanges, or refunds will be accepted or issued in the case of damage/s due to improper care. When caring for all garments purchased, please always follow all washing instructions listed on the care label of each product.