Shipping & Delivery
Due to the pandemic and holiday season, shipping delays are to be expected at the moment.
All orders ship from Los Angeles, CA.
Orders cannot be changed or cancelled once they have been shipped.
Please allow 1 additional business day before shipping time estimate for order to be processed and shipped.
First Class Mail - $3.99, 3 business day estimate
Priority Mail - $5.99, 2 business day estimate
Shipping rates and availability vary depending on the weight of the package and your location. Please note that certain options may not be available due to these factors.
All domestic orders over $100 ship for free!
Please note in the case of...
An order with an incorrect address: It is the customer's responsibility to provide the correct delivery address for each order. If the wrong delivery address is provided, please text (323) 201-7519 and/or email firstname.lastname@example.org to see if it can be corrected. However, if the package has already shipped it cannot be changed, and if the wrong delivery address is provided, we will not refund your purchase or replace the goods.
An order returned to sender: In the event that an address is entered incorrectly and delivery cannot be completed, the package will be returned to sender. Once received back, an order reship can be processed and the customer will be responsible for reship shipping costs.
An order not arriving: Tracking links are sent in all shipping confirmation notifications, and we encourage customers to track their packages. Rebelflow is not responsible for fault of delivery by our shipping carriers. Please let us know, however, we are not able to refund or replace in these circumstances. Unfortunately, all of those who attempt to commit fraud with this claim ruin it for those whose packages are actually missing. Although missing packages are extremely rare, we do understand that it can happen—if your package truly did not arrive, please check your shipping confirmation notification for the tracking link which will lead to the website of the shipping carrier used for your order. Please contact them for further information and to lodge a missing package claim to get the issue resolved.
For international orders, the full cost of shipping must be paid by the customer. The exact shipping cost will calculate after you have entered your address. At the moment, we only use DHL for international shipping (with the exception of the choice of USPS/Canada Post or DHL to Canada) to ensure you get your order safely and quickly!
Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.
Should there be any hiccups with delivery, it is the responsibility of the customer to clear up any address errors and/or specify any delivery details with the shipping carrier in a timely manner so delivery can be completed. If customer is unresponsive or refuses to pay required import taxes or duties, delivery cannot be completed and we will not refund your purchase or replace the goods.
The same information about an order with an incorrect addresses, an order returned to sender, or an order not arriving above also applies to international orders.